• 11 Ago Palace Way, Okota - Lagos
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Visionera

Privacy Statement

VisionEra Eye Clinic and Optical Services (“VisionEra”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect data obtained through our website and in the course of providing eye care and optical services.

Information We Collect

We may collect the following information through our website or during service delivery:
  • Personal information (name, phone number, email address, address)
  • Appointment and enquiry details submitted via online forms
  • Medical and eye health information provided for consultation or treatment
  • Payment and billing information (where applicable)

How We Use Your Information

Your information is used to:
  • Provide eye care and optical services
  • Schedule and manage appointments
  • Respond to enquiries and communications
  • Maintain accurate medical and administrative records
  • Comply with legal, regulatory, and professional obligations

Legal Basis for Processing

We process personal and medical data:
  • With your consent
  • For the purpose of providing healthcare services
  • To comply with applicable data protection laws and regulations, including those overseen by the Nigeria Data Protection Commission

Data Storage and Security

We implement appropriate technical and organizational measures to protect your data, including:
  • Use of secure digital systems
  • Restricted access to authorized personnel only
  • Confidential handling of all medical and personal records
While we take reasonable steps to protect your information, no online system can be guaranteed to be completely secure.

Data Sharing

We do not sell or rent personal data. Your information may be shared only when necessary:
  • We do not sell or rent personal data
  • Sharing with healthcare professionals involved in your care
  • Sharing with laboratories, pharmacies, or insurers (where applicable)
  • Disclosure when required by law or regulatory authorities

Cookies and Website Usage

  • Use of basic cookies or analytics tools to improve user experience
  • No collection of sensitive medical information through cookies
  • Ability to disable cookies through browser settings

Data Retention

We retain personal and medical data only for as long as necessary to:
  • Retention of data only as long as necessary for care and legal purposes
  • Secure deletion or destruction of data when no longer required
Data is securely deleted or destroyed when no longer required.

Your Rights

You have the right to:
  • Right to access your personal data
  • Right to request correction of inaccurate information
  • Right to ask how your data is used
  • Right to withdraw consent where applicable, subject to legal obligations

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
  • VisionEra Eye Clinic and Optical Services
  • Address: 11 Ago Palaceway, Opposite Taiwo Bus Stop, Okota, Oshodi-Isolo, Lagos
  • Phone: 09167414824
  • Email: hello@visionera.com.ng

At VisionEra Eye Clinic and Optical Services, what sets us apart is our unwavering commitment to integrating cutting-edge technology into every aspect of eye care.

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